Due to high order volume, please allow an additional 7 business days for orders.
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Frequently Asked Questions

This is a short list of our most frequently asked questions about the Octastream Unlimited Internet TV Box. For additional questions or further support, please email us or start a live chat. We’re looking forward to assisting you!

Q1: What are the internet speed requirements?

A1: Our minimum recommended internet speed is 8 Mbps. However, as an internet streaming device, the faster your speed, the more enjoyable your experience will be.

Q2: In which countries does Octastream Unlimited work?

A2: Octastream Unlimited works in most countries around the world if you have a high-speed internet connection. You can even bring it with you for travel use.

Q3: Is a VPN required?

A3: No, VPN services or IP unblocking services are not required to operate Octastream Unlimited.

Q4: Is there a minimum order quantity (MOQ)?

A4: No, there is no minimum order quantity. You can order any quantity you want. Larger quantities qualify for discounted pricing.

Q5: What is your return policy?

A5: Octastream Unlimited has a no-refund policy. However, if you experience any issues, we offer 24-hour email support to troubleshoot and resolve them. If we cannot fix the issue and you are within 30 days of your purchase, we will replace your TV box free of charge.

Q6: How long does it take to receive the box after payment?

A6: After payment, your Octastream Unlimited box will typically arrive within 3-4 days. However, due to high order volume, it may take up to 7 days to receive your order.

Q7: Do you provide support?

A7: Yes! Octastream Unlimited is dedicated to providing ongoing after-sales and technical support. Our valued customers will receive email responses within 24 hours.

Q8: How often are updates released?

A8: Octastream Unlimited’s software engineers periodically release new updates to enhance performance and fix any issues.

Q9: What shipping options are available?

A9: We can ship goods via express (DHL, UPS, FedEx, TNT), by air, or by sea, depending on your preference.

Q10: What payment methods do you accept?

A10: We accept PayPal as our trusted and secure payment option.

If you have any other questions or need support, please don’t hesitate to contact us. We’re here to ensure your experience with Octastream Unlimited is exceptional!